2min chapter

WorkLife with Adam Grant cover image

Whole Foods founder John Mackey doesn’t follow business plans

WorkLife with Adam Grant

CHAPTER

How to Mediate a Conflict

"We end all the meetings with appreciations. This is a completely revolutionary idea, I don't know why," she says. "You cannot do an authentic appreciation without opening your heart." Most conflicts get headed off by creating a culture of love and appreciation, he adds.

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