Jeff Toister - The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises
SIMPLE brand With Matt Lyles
00:00
The Mistake of Discounts in Restaurants
Jeff Yang: I think a lot of companies default to a half-hearted apology, maybe a discount. He says the best Italian food in San Diego comes from a restaurant called Antica Tritoria. The chef figured out he had a new cook on the line who hadn't quite mastered the lasagna recipe.Yang: If it had never taken the chance of asking me the question, how many more lasagnas were they going to put out of the kitchen that night that were subpar?
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