This chapter explores the concept of user-centric software development and its importance in platform engineering. It discusses the challenges faced and emphasizes the need to understand and provide value to users. The chapter also highlights the positive impact of a strong user focus on organizational performance and employee well-being.
This week’s episode dives into the DORA research program and this year’s State of DevOps Report. Nathen Harvey, who leads DORA at Google, shares the key findings from the research and what’s changed since previous reports.
Discussion points:
- (1:10) What DORA focuses on
- (2:17) Where the DORA metrics fit
- (4:35) Introduction to user-centric software development
- (8:05) Impact of user-centricity on software delivery
- (9:40) Team performance vs. organizational performance
- (13:50) Importance of internal documentation
- (15:19) Methodology for designing surveys
- (19:52) Impact of documentation on software delivery
- (23:11) Reemergence of the Elite cluster
- (25:55) Advice for leaders leveraging benchmarks
- (28:30) Redefining MTTR
- (33:45) Changing how Change Failure Rate is measured
- (36:45) Impact of AI on software delivery
- (41:25) Impact of code review speed
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