The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help)

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Navigating Customer Service Challenges

This chapter delves into the hurdles faced by customer service representatives, focusing on reducing customer burden during escalations. It explores the effects of communication methods, agent burnout, and the need for transparent hiring practices to improve retention and customer satisfaction.

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