The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Why Anthropic chose Fin to transform their customer support

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

CHAPTER

Harnessing Hackathons for Customer Support Innovation

This chapter explores the outcomes of a recent hackathon that enhanced customer support efficiency, achieving notable gains in resolution rates. It also discusses future improvements, such as automating refunds and utilizing AI tools to scale support efforts.

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