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3min chapter
Why Anthropic chose Fin to transform their customer support
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Harnessing Hackathons for Customer Support Innovation
This chapter explores the outcomes of a recent hackathon that enhanced customer support efficiency, achieving notable gains in resolution rates. It also discusses future improvements, such as automating refunds and utilizing AI tools to scale support efforts.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode