4min chapter

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Traversing the Data Maturity Spectrum: A Startup Perspective // Mark Freeman // Coffee Sessions #94

MLOps.community

CHAPTER

How to Use Data to Drive Customer Success

The key thing is now that you have these nice kind of data marks available You know, you can start having more hackathons to say like hey, here's this business problem that we have. What would it look like if we use ml to solve this? The way I tie that to the business is well customer success and so their main metric is two one preventing churn and expanding deals And so my thought process was if I can use data to empower this group I can drive Increase of sales or expansions and reduce churn.

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