GA 471 | Setting and Measuring KPIs with Vince Sassano
Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership
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How to Balance Your KPIs
Billy Taylor is an expert on balancing what he calls KPIs and KPI's key performance actions. He works with clients to see if they need to change their KPIs or take other steps in order to get the best out of them. If your KPIs are down because it's seasonal, you don't have to really worry about it. But if you're down and it's the height of your busy season, you cannot really have this KPI fall below a certain level.
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