The WARC Podcast cover image

Tackling the customer experience gap

The WARC Podcast

00:00

The doorman fallacy and Starbucks example

Anna references Rory Sutherland; Rica explains the doorman fallacy and discusses Starbucks' digitization and return to in-store rituals.

Play episode from 07:49
Transcript

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
 Get the app