4min chapter

Naturalistic Decision Making  cover image

Episode #35: Interview with John Allspaw

Naturalistic Decision Making

CHAPTER

How to Be More Effective at Learning From Incidents

The outage was weeks, a many weeks long, almost month long. The fact the company is so huge,. iean multiple continents, a er as, was what made it significant. We tried our best to keep it contained in time, because one of the things that happens in software is the analysis to try to have itcontained in time.

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