2min chapter

Modern Wisdom cover image

#746 - Morgan Housel - 12 Unexpected Laws Of Human Psychology

Modern Wisdom

CHAPTER

Innovative Strategies for Managing Customer Expectations

This chapter explores the use of behavioral psychology to enhance customer satisfaction in busy environments, specifically at London Heathrow's Terminal 5. It illustrates how minor adjustments in communication techniques can lead to improved customer experiences, similar to strategies employed by companies like Zappos and Amazon.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode