Modern Wisdom cover image

#746 - Morgan Housel - 12 Unexpected Laws Of Human Psychology

Modern Wisdom

CHAPTER

Innovative Strategies for Managing Customer Expectations

This chapter explores the use of behavioral psychology to enhance customer satisfaction in busy environments, specifically at London Heathrow's Terminal 5. It illustrates how minor adjustments in communication techniques can lead to improved customer experiences, similar to strategies employed by companies like Zappos and Amazon.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner