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AI's Transformation of Financial Services
This chapter explores the crucial role of generative AI in revolutionizing financial services, especially for smaller organizations seeking competitive advantages. It emphasizes the balance between innovation and regulatory compliance, the modernization of legacy systems, and the necessity for banks to invest in robust infrastructures to fully leverage AI technologies. The discussion highlights the transformative impacts of AI on customer interactions, data accessibility, and operational efficiency, showcasing real-world applications and future potentials.