The Importance of Clarifying What You Decide

Tracy: If people are not coming to the leadership team level and putting their organizational hat on, oftentimes one of the ways that we see gaps. Cody: At the end of a meeting, you need to take the time to have the discipline of like clarifying what you've just decided. Be paranoid about the fact that they might be there; ask people in the organization if they're hearing the same things right now.