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844: The Six Words that Dramatically Increase Your Impact with Jonah Berger

How to Be Awesome at Your Job

00:00

Customer Service

"I get really irritated with these chatbots who act like they could solve any problem," he says. "They really can't, which is why I'm there in the first place." He adds that everyone would like to be heard and to feel like someone cares when calling customer service.

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