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How we built a $1 billion start-up and how I lead: Judo Bank (ASX:JDO) CEO Joseph Healy on life, sacrifice and leadership [Part 2/2]

Australian Investors Podcast

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The Importance of Service in Business

I'm ashamed, but our core competitive advantage is our ability to generate provide a greater service than our competition. I think almost in all walks of life dealing with a specialist versus a generalist means a greater experience for using individual. And as a specialist small to mid sized business bank staffed by people who've been in the business of banking for decades and average bankers has about 17 years of experience. So service does matter, you got to be competitive, but service people will pay for service because small businesses want to speak to a banker,. We can give them advice, tell them what's possible and get things done.

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