The Exit Five CMO Podcast (Hosted by Dave Gerhardt) cover image

#83: Behind Zapier's Content Marketing Machine (with Lane Scott Jones, Head of Content Marketing)

The Exit Five CMO Podcast (Hosted by Dave Gerhardt)

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How to Use Automation and AI to Supercharge Your Content Program

Zapier is looking at in this ROI calculation, we're doing last touch session start. That's how we did the RIC calculation. The other thing we can and do look at for different parts of our measurement is the first touch. So if content is any part of their journey, for the most part, we can track it. But I think it's kind of impossible to get through the Zapier experience and only encounter one piece of content. Even the reporting we're able to do is still looking at a small segment of the ways that content is influencing the journey of somebody to sign up activation upgrade.

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