Decoder with Nilay Patel cover image

Zoom CEO Eric Yuan wants AI clones in meetings

Decoder with Nilay Patel

CHAPTER

Adapting to AI: Zoom's Transformation

This chapter examines how Zoom is restructuring to incorporate artificial intelligence into its operations following substantial investments in the technology. It highlights the establishment of dedicated AI teams, the optimization of workflows, and the challenges posed by AI inaccuracies. The conversation also touches on the competitive landscape of video conferencing and the importance of user experience in maintaining Zoom's market position.

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