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3min chapter
Alex Kessinger (Stitch Fix) and David Noël-Romas (Stripe)
StaffEng
Making Things Better for the People in the System
Ashby: When i sort of make things a little bit better for the the people who work in the system, it almost always produces better value for whoever you're trying to deliver value to. At the end of the day, all that really matters is the humans that are interfacing with the system. That's, that's what the system is. The technology is nothing in a vacuem it.
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