The greater the status differences that you introduce in your organization between L1 and L6, the less likely the critical things are going to find their way to the L1. So Todd goes in, Chief Technology Officer, what the hell happened? And he knows, like the Secretary of the Department is not going to know, the Undersecretary is going to know. He just went right down to a contractor who is, again, I think he was seven levels down from the top Who actually had an answer to what was wrong with the software and they fixed it.

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