Redefining Customer Service with AI Tools for Call Centers & Operators | Boris Valkov & Dave Schmidt
Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Transforming HVAC: From Handshakes to AI
This chapter traces the evolution of a heating and air conditioning company, highlighting its transition from casual dealings to a tech-driven, customer-focused approach. The discussion emphasizes the importance of professionalism, customer trust, and the incorporation of data-driven decision-making through innovative tools like LACE, an AI designed to enhance business operations. Speakers reflect on the impact of quality information and AI in improving customer satisfaction and operational efficiency.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
