Acquired cover image

Starbucks (with Howard Schultz)

Acquired

CHAPTER

The Starbucks Experience: Customization and Community

This chapter examines how Starbucks has cultivated a thriving brand through the social acceptance of coffee and a focus on customer experience. It highlights the significance of beverage personalization, innovative app integration, and the value placed on baristas, all while considering the challenges of maintaining brand uniqueness in a global market. Additionally, it underscores Starbucks' commitment to employee investment and social responsibility, exemplified by educational partnerships that enhance workforce well-being.

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