Summation with Auren Hoffman cover image

Alex Rampell on why the best companies have hostages, not customers

Summation with Auren Hoffman

00:00

Why Enterprise Software Customers Become Hostages

Auren Hoffman challenges the hostage-company thesis by noting that AI increasingly lowers the cost and time required to migrate between enterprise systems.

Play episode from 33:10
Transcript

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app