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Voss Capital's Jon Hook thesis on outsourced revenue cycle management company, R1 RCM $RCM

Yet Another Value Podcast

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The Importance of Reference Customers and Customer Success

This chapter discusses the significance of reference customers and customer success in a revenue cycle management company. It highlights the positive impact of using reference customers such as Sutter and Providence, as well as the potential risks associated with complex customers and bankrupt customers. The chapter also mentions the stability of core building block customers and the focus on selective and successful contracts for growth.

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