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You're a Star Employee, Not a Manager?
I think as a manager, you really have to show that you are supportive of people's decisions. I didn't actually understand quite why they had quit and why we couldn't give them what they were actually looking for. It was a really very, very different feeling internally versus externally. And then because you're not in an office and you can't just go and grab a couple of people and talk about it, it then almost sort of compounded as in, you know, why did this happen? And what could we have done?"