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EP 157 | David Darmanin (Hotjar) - Understanding the difference between acceptable and worrying churn

CHURN FM

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Do You Know How to Solt Problems in Three Months?

If the business depends on it, i think what i would dos three months, like it's not like you're going to change the product. I'd just appeal to them from a human point of view and say, i'd be honest, tell them the whole story. We've invested our life into this. It's really important to us to use what we want to do. The last question then on this is, what's one thing that you know to day about generan rettention that you wish you knew when you got started with your business? E, oh, that's a good one. There is also an aspect of churn that goes with the industry and type of product

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