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Enabling a world where all software is reliable

Founders Talk: Startups, CEOs, Leadership

00:00

Reliability Is a Business Metric

Reliability, at this point is no longer an engineering problem. This is a marketing problem. It's how can we build a tool that impacts literally every corner of the business? Ecause that's what an incident is. Every arment gets impacted, even down to legal. And 20 18, slack had eight point two million dollars in s l a refunds. That was a lot of lot of departments involved in getting to that number. Finance was involved. Legal was certainly involved,. like figuring out which customers were impacted for how long. So we're moving towards this world where the reality is that reliability is going to be on in this decade.

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