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Interview. Philz Coffee Cofounder Jacob Jaber on Competing for Customer Love

The Synopsis

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Crafting Community: The Rise of a Unique Coffee Shop

This chapter explores the origins of a distinctive coffee shop concept born from the specialty coffee movement of the 1990s. It examines the founder's commitment to personalized service and community engagement, as well as the challenges faced in differentiating from traditional coffee chains. The discussion highlights the balance between maintaining quality customer experience and operational efficiency, along with strategies for growth and customer retention.

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