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Why You Should Start Measuring Psychological Safety Today

SaaS Interviews with CEOs, Startups, Founders

CHAPTER

The Importance of Prioritization in Customer Success

People are having a totally different experience depending on this factor around asking for help. It's not enough to say we're helpful if we don't respond effectively. The OKR framework has really helped with prioritization and putting requests in the context of OKRs. And things aren't prioritized enough. Everything feels important and then nobody knows what to necessarily get back to.

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