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E134: How I Accidentally Started a Billion Dollar Tech Company w/Carta CEO Henry Ward

How I Invest with David Weisburd

CHAPTER

The Challenge of Consistency in Tech and Service Industries

This chapter delves into the complexities of delivering consistent services in the tech and service industries, highlighting the challenges and expectations that software companies encounter. It compares the reliability expected from established chains to the critical importance of resolving bugs in software, illustrating how fixes can reinstate customer trust.

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