This chapter discusses the transformation of Uber's company culture, its profitability, and its status as a competitor. The conversation also addresses the issue of safety, particularly for women and non-binary riders and drivers, and the introduction of new safety features. The chapter concludes with a discussion on the challenges faced by Uber drivers and the issue of driver compensation.
Uber: hard to live with it, or without it. In this episode Kara grills CEO Dara Khosrowshahi on the company’s sky-high prices, high take rate, treatment of drivers/couriers, policies around safety and why oh why he is kind to his predecessor, Travis Kalanick.
Before and after the interview, Kara and Nayeema make sense of the power and problems of Uber, and discuss Lesbians Who Tech (a conference — not in general).
Note: Khosrowshahi discusses a 15% “take rate” in the United States, exclusive of commercial insurance expenses. Globally, the company reported a 29.3% “take rate” in Q2 of 2023 inclusive of these costs.
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