Enhancing Customer Service with Generative AI

If you're building generative AI applications for everyday consumers, there's room for error. Shipping something that's a bit half-baked, listening to feedback, and launching a better version is A-ok. 

But, when it comes to generative AI in enterprise applications, it's a whole different story. How do we build great experiences for business customers with this early technology, without comprimising the consistency they expect from their tools? Jessa and Hayley from ServiceNow explain.