The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 613: How Top CMOs Drive Growth in the Age of the Self-Serve Buyer with Klaviyo SVP of Marketing Kady Srinivasan, Talkdesk CMO Kathie Johnson, SmartBear CMO Cynthia Gumbert and TrustRadius Founder and CEO Vinay Bhagat

The Official SaaStr Podcast: SaaS | Founders | Investors

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Evolving Dynamics of B2B Buying

This chapter delves into the transformation of B2B buying behaviors driven by millennials and Gen Z, emphasizing their preference for self-service options and the decline of traditional sales influence. It discusses the importance of marketers adapting to these changes through community engagement, transparency, and responsiveness to maintain brand loyalty. Additionally, it highlights strategies for effectively supporting buyers in their decision-making journey, particularly in the context of developers and the role of third-party validation.

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