There's a relationship really between how busy we are and the quality of the communication we have with other people. There's a lot to be said for clear, direct, firm, but gentle communications. The biggest challenge often is the shortness of time and pressure decisions quickly and get things done. It was common folklore 20 or 30 years ago at Microsoft that one would say something and the response would be, that's the stupidest thing I've ever heard.

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