How to Get Your Employees to Do 20 Things at the Same Time

We asked them to be a jack of all trade. And and what happened is we had ivy league students who got stray days at cornell who had come into our business, and we still couldn't deliver a good product to our customers. Instead of having the cuor the drivers make the schedule, we took the scheduling off and put it on somebody who was a remote employee that could do that one thing for the entire company from a computer customers service. We asked them, instead of answering questions, they were just to hand a card witht with our email and phone number and chat hot line,. so that they could get customers back in touch if there are any problems. If you're