AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
21min chapter
How Help Scout Moved From Traditional SaaS To An AI-Native Product Company: A Conversation with Nick Francis & Luis Morales of Help Scout
Deployed: The AI Product Podcast
AI Integration in Product Development
This chapter explores a company's journey in incorporating AI into their customer support offerings, highlighting key challenges and strategies. It discusses the development of user-friendly features like summary and translation tools, and the importance of an incremental approach to enhance customer interactions. The chapter also emphasizes the role of domain expertise and the transition to an experimentation-driven culture to improve product quality and responsiveness.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode