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The grandmothers have everyone who comes to the bench fill out a questionaire so they can get a better sense of what kinds of symptoms the person is experiencing and their degree of severity. Grandmothers are trained in a form of behavior therapy called problem solving therapy, which focuses on identifying concrete problems like unemployment. The actual treatment is often not only on the bench, but it also occurs in the community. So you can get a grandmother meeting a client, for instance, at church.
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