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How You Can Enable Modern Enterprise Data Science with Armen Kherlopian of Genpact

HumAIn Podcast

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Evolution of Customer Service and Advancements in Technology

The chapter explores the shift from customer service to customer experience industry, discussing the integration of technology like geolocation and AI to enhance user experience. It also touches on the importance of upskilling individuals and utilizing data in disciplines like supply chain and finance to improve customer service.

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