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Intercom’s approach to a great on-call experience | Brian Scanlan (Intercom)
Engineering Enablement by Abi Noda
The Importance of Active Management in a Team Environment
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When we get a page out of ours we open a high severity issue document what was done. We then expect during office hours for the team to follow up and tune the alarm or fix the problem. In practice, teams were not just as responsive as if they were paging their own team but more responsive I think paging somebody out of ours who isn't on your own team seems to have like a higher degree of higher weight or a more guilt involved.
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