#83 - Don't Take The Easy Path - Jennifer Wong (Engineering Leader)
The Work Item - Real Talk on Tech's Toughest Career Choices
From Civil Engineering to Customer-Centric tech
This chapter chronicles the speaker's transition from civil engineering to a more engaging role in customer support and front-end development. It emphasizes the importance of user engagement, empathy, and practical experiences over formal education in creating impactful technology solutions. The discussion reflects on how personal experiences in customer support enhance understanding of user needs, leading to better product development.
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