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S06 EP34: FitTrack's Journey to $100M GMV w/ Jeff Sawyer Lee

2X eCommerce Podcast

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Customer Service, Customer Experience - How Did You Streamline the Process?

Growth is about people, processes and essentially actions they take. So what did you do to really streamline your, to fix the issue essentially? We started off by looking at customer experience beyond just customer service. And then in terms of the customer service team, we built better processes within communication within the company for us to work synonymously with other departments.

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