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22. Under Pressure: How to Communicate Clearly and Timely During a Crisis
Think Fast Talk Smart: Communication Techniques
Are You Engaging Your Audience Pro Actively?
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i would suggest that they do an invent of what are the worst things that can happen, and are we prepared for those things? That's kind of part one. Part two is, don't drink the coole. A lot of people in organizations, particularly leadership in organizations, fall into the trap of having an organizational bias in favor of their organization. We have to really get to the facts of this case,. not just what our preconceived notions are about how good our organization is. So you have to put your shoesand put yourself in the shoes of some one who might have an alternative a view of your organization.
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