Is the Elevator Smart?

"I had this problem actually, I live in Munich and I lived in one big building here. It was 19 floors and I lived on the 18th," he says. "Every every food delivery that comes to my house, we live also in a multi-story building drives up all the way to the top." He adds: "It makes no sense. You're not customer centric. You know what? After this call, I'm going to go to the elevator and put it with handwriting some posters"