The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

From science fiction to reality: Exploring the potential of LLMs

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Introduction

Intercom's Senior Director of Machine Learning, Fergal Reed, sits down to chat with VP of Product Design, Emmekonle for a very frank and honest conversation. Over the past few months we have all witnessed the breathtaking acceleration of AI as it has become a daily part of our lives. The scale of the disruption that AI promises to bring has raised widespread questions and concerns. We just thought we would try and touch on some of the questions around what is this new material that we're dealing with,. What are some of the potential impacts of technology? And so yeah, maybe we'll just kick off.

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