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Jimmy Soni: The Inside Story of PayPal – Elon Musk, Peter Thiel, Max Levchin, and the Company that Shaped the Modern Internet

Fintech Leaders

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How PayPal Turned Its Customers Into Advocates for Their Service

PayPal's customer service operation is based in Omaha, Nebraska. "There was this just real focus on like, if a customer complains or has a problem, we're not just going to kind of send them a polite thank you for letting us know," he says. The culture emphasized the end user as much as possible and made people defend PayPal when other people would attack it.

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