The Difference Between Experts and Non-Experts in High Stress Situations

The tactics that you take to design for consumers in stressall situations, versus experts in stressl situations, they have trained for is very different. Because the thing that differentiates the novice from the expert is experience. And it is experience and repetition and training that elop somebody's intuition. If you vary from what's an industry standard maybe for that branch, you can end up causing all kinds of problems.