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S2 Ep28: Jason Mesut - Shaping Design
Power of Ten with Andy Polaine
Service Design
The fundamental to service design is a systems way of looking at things. I think back then, particularly those UX conferences, you know, I kept hearing UXers say UX is everything. You're having to interact with many different parts of the business in order to kind of do this great customer experience across all these channels. It's just so well now that the design is here, everything's going to be much better.
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