2min chapter

Cold Call cover image

Reinventing an Iconic Independent Bookstore

Cold Call

CHAPTER

What Are You Doing?

Rihanna: How do you create a dynamic in which, one, you're able to keep compensation to where your employees feel like they can have a livable wage? And how are you handling some of the broader sociological conversations that we're having? Quammy: What's interesting is, for tattered cover, who's always defended the right to freedom of speech, what if that speech is a direct attack on someone's identity? Is that book a book that we actually want to have on our shelves in 20 22?How do we think about that? How do we respond to our customers? When do they become, you know, barns and noble? Rynna:

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