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11min chapter
Leadership's Role in Creating a Customer-Centric Culture
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
The Link Between Employee Experience and Customer Satisfaction
This chapter explores the critical connection between employee satisfaction and customer service quality, highlighting how a positive workplace culture fosters better employee performance. It discusses the role of AI in enhancing customer interactions while emphasizing the need for maintaining human connection and accountability. Examples, including Trader Joe's and a major airline, illustrate the balance between automation and personal engagement to meet diverse customer needs.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode