The Unforgivable Experience of User Testing

David Weinberger: I've been thinking about this a lot, because I've not had the pleasure of doing any kind of organized user testing. One experience that's just been kind of awkward, just in introducing people to software for the first time is Basecamp. "I was adopting is back in the early days when Basecamp had first launched," he says. 'It's like an ongoing lesson in some of my failings as a UI designer'