12min chapter

Embracing Differences cover image

Are we learning from accidents? Understanding the Human Mind

Embracing Differences

CHAPTER

Understanding Unconscious Decision-Making

This chapter explores the complexities of decision-making in high-stakes environments, emphasizing how individuals often make unconscious choices that bypass critical safety alarms. It argues for a reevaluation of questioning techniques in investigations to address unintentional breaches and highlights the importance of understanding the emotional and relational dynamics involved. By focusing on context rather than merely assigning blame, the chapter advocates for a more empathetic approach to learning from mistakes and improving safety within organizations.

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