The Importance of Process in Lean Manufacturing

The idea is it's about process, not people. To really do lean or TPS, and they should be the same thing, is you have to win the hearts and minds of the people in addition to the processes. And I think that's part of the success of their system. They also look at the next process as the customer. SoI don't want to deliver something to that next step in the assembly process that's wrong. In American management, it's okay if we do it to them as long as they don't do it to us. Yes.

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